Return and Refund Policy

At Pablo’s Spice Company, quality and freshness are our top priorities. We want you to be confident in every purchase you make with us.

Returns

Due to the nature of our products and food safety regulations, we do not accept returns on opened or used spice products.

If your order arrives:

• Damaged
• Defective
• Incorrect (wrong item received)

Please contact us within 7 days of delivery, and we’ll work quickly to resolve the issue.

Refunds & Replacements

We may offer a refund or replacement if:

• Your order was damaged during shipping
• You received an incorrect item
• Your product arrived compromised or unusable
   

Once your request is reviewed and approved, refunds will be issued to the original payment method or a replacement will be shipped at no additional cost.

Please allow 5–10 business days for refunds to process, depending on your payment provider.

Non-Refundable Items

Refunds cannot be issued for:

• Opened or used products
• Orders placed incorrectly by the customer
• Requests submitted outside the 7-day window
   

How to Request a Refund or Replacement

To help us assist you as quickly as possible, please contact us with the following information:

• Order number
• Description of the issue
• Photos of damaged items or packaging (if applicable)
•  Contact: Use the contact form on our website or the email address listed on Pablo’s Spice Company’s GoDaddy storefront.

Shipping Costs

Original shipping charges are non-refundable
If an error occurred on our end or damage happened during shipping, Pablo’s Spice Company will cover replacement shipping costs
 

Our Promise

We stand behind our products and our customers. If something isn’t right with your order, please reach out—we’re committed to making it right.